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Interactive Voice Response Enhancements | Added Say_Play Option To Record Voicemail

ivr| phone| voicemail
September 12, 2024•2 min read

Interactive Voice Response Enhancements | New "Say Play" Option for Voicemail Recording

Great news for CRM users! We've improved our IVR system with a new feature that simplifies the recording process—now you can play a beep before recording and add custom voicemail instructions. This update makes managing your IVR workflows more efficient, saving you both time and effort.

IVR Enhancements | "Say Play" Option for Voicemail Recording

Our CRM’s latest IVR enhancement introduces the "Say Play" option, allowing users to play a beep and add personalized voicemail instructions in the workflow builder. This feature streamlines the recording process by offering a beep sound and customizable instructions before recording.

⭐️ Why Is This Important for Your Business?

Seamless Recording: The "beep before recording" feature makes the process smoother by signaling when recording starts, eliminating extra steps.

Tailored Instructions: Users can create custom voicemail messages, improving user guidance and cutting down on the need for additional actions during recording.

Optimized Workflow: This upgrade enhances the overall IVR experience, increasing efficiency and saving users time and energy when managing the LC phone system.

⭐️ How To Use IVR Enhancements | Added Say_Play Option To Record Voicemail Action: To start using this feature, follow these straightforward steps:

  1. Access the automation tab from the left sidebar menu. then go to the workflows tab and click on “+ Create Workflow”.

  2. Choose to create from scratch or edit an existing one.

  3. To use “ Record Voicemail ” action in the workflow make sure to use “ Start IVR Trigger “ otherwise it will not show up in the Actions List.

  4. After selecting the trigger choose a Phone Number you want to use and then click save trigger.

  5. Now select “Record Voicemail “ action from the actions list.

  6. In the IVR section, locate the new "Play a Beep" option.Toggle the option to enable or disable the beep sound before recording.

  7. Optionally, enable the "Add Voice Instructions" feature.Write or upload an audio file with personalized instructions for users.

Save the changes, and experience a streamlined IVR recording process with the added benefits of a beep indicator and customized instructions.

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